Our missions and commitments


  • Developing the notoriety of Nancy as a tourist destination and the economic benefits for the area
  • Uniting and mobilising tourism operators
  • Promoting the destination and making it lively
  • Structuring and classifying the tourism offering for the Nancy region
  • Collecting, managing and disseminating all tourism information
  • Promoting the destination throughout France and abroad
  • Selling the products of the Tourist Office’s partner operators
  • Welcoming visitors and providing tourism information and advice for the whole area
  • Encouraging the sharing of experiences on social media

Our user commitments

This tourist office belongs to the Tourist Offices of France network

  • Provide easily accessible visitor reception and information areas.
  • Facilitate procedures for you.
  • Provide you with seating.
  • Provide you with free information on the local tourism offering.
  • Display and communicate our opening times, in at least two foreign languages.
  • Provide you with free Wifi access.
  • Be open at least 305 days a year, including on Saturdays and Sundays in the tourist season or busy times.
  • Answer correspondence all year round.
  • Provide a permanent reception service manned by staff speaking at least two foreign languages.
  • Supply tourist maps, town maps and printed guides.
  • Provide you with access to our trilingual tourism website for Nancy, which is suitable for use on mobile devices.
  • Disseminate tourism information in a printed format, translated into at least two foreign languages, relating to:
    • all rated tourist accommodation, stating at least the establishment’s name, postal address, email, website, telephone number and classification/rating;
    • tourist monuments and sites of a cultural, natural or leisure nature, stating the prices in effect, opening periods and times, website address, telephone number and postal address;
    • events and activities;
    • emergency contact numbers.